Careers

Job Summary:

The Head of Technology & Product Solutioning is responsible for leading and managing the technology product solutioning team within a company. The role involves overseeing the development and delivery of technology solutions that meet the needs of customers, and managing the team responsible for creating and implementing those solutions.

Key Responsibilities:

1. Develop and implement technology product strategies: The Head of Technology & Product Solutioning is responsible for developing and implementing technology product strategies that align with the overall business goals and objectives.
2. Lead the technology product solutioning team: This role involves managing a team of technology product solutioning professionals, providing leadership, guidance, and support to ensure that team members are working effectively and efficiently.
3. Manage the technology product development lifecycle: The Head of Technology & Product Solutioning oversees the entire technology product development lifecycle, from idea conception to product launch.
4. Collaborate with other departments: This role involves working closely with other departments such as marketing, sales, and engineering to ensure that the technology products meet customer needs and are delivered on time and within budget.
5. Stay up-to-date with technology trends: The Head of Technology & Product Solutioningis responsible for staying up-to-date with technology trends, identifying new opportunities for product development and improving existing products.
6. Develop and manage budgets: This role involves developing and managing budgets for technology product solutioning activities, ensuring that resources are allocated effectively and efficiently.
7. Manage vendor relationships: The Head of Technology & Product Solutioning is responsible for managing vendor relationships and ensuring that vendors deliver products and services that meet the company’s standards and expectations.

Qualifications:

1. Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
2. 8+ years of experience in technology product solutioning, preferably in a leadership role.
3. Strong leadership and management skills, with a track record of building and managing high-performing teams.
4. Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
5. Proven experience in developing and implementing technology product strategies

We are looking for an HR manager to lead our HR team. The responsibilities cover full spectrum of Human Resources; including effective planning, organizational leadership and supervision of Human Resources functions, manpower planning and recruitments, compensation and benefits, payroll and claim management, employee relations and general administrations functions related to the company rules and regulations.

HR Manager Responsibility

1. Develop and implement Human Resources and Administration policies
2. Ensure staff payroll and claim credited as per scheduled
3. Review terms and conditions of employment
4. Ensure comply with laws and regulations
5. Manage occupational safety and health
6. Recruitment and staffing
7. Performances management 
8. Motivate and support employee retention 
9. Manage employee benefits
10. Administrative services
11. Design Training Need Analysis
12. Human Capital Development
13. Talent Management and Career Planning

HR Manager Requirement

1. Minimum Bachelor’s degree is required, preferably in Human Resource Management, Psychology, or related HR discipline.
2. Preferably 5 years’ experience in a similar role. And least 10 years in Human Resources field.
3. Develop and implement Human Resources and Administration policies
4. Ensure staff payroll and claim credited as per scheduled
5. Review terms and conditions of employment
6. Ensure compliance with laws and regulations (OSHA & Employment Act)
7. Recruitment and staffing
8. Performances management 
9. Motivate and support employee retention 
10. Manage employee benefits
11. Administrative services
12. Design Training Need Analysis
13. Human Capital Development
14. Talent Management and Career Planning
15. Competency in Microsoft applications including Word, Excel, and Outlook.

Responsibility:

1. Plan, design, implement, and manage a deployment of self-service business intelligence and data visualization tool (e.g Power BI, Pentaho, Tableau, Qlik or QuickSight).
2. Plan, Design, implement, and support a platform providing ad hoc access to large datasets.
3. Interface with other technology teams to extract, transform, and load data from a wide variety of data sources using SQL.
4. Implement data structures using best practices in data modelling, ETL/ELT processes, and SQL, Oracle, Redshift, and OLAP technologies.
5. Model data and metadata for ad hoc and pre-built reporting.
6. Interface with business customers, gathering requirements and delivering complete reporting solutions.

Who we are looking for:

1. +2 years of experience as a Data Analyst or in a similar role.
2. +2 years of hands-on experience in writing SQL queries across datasets.
3. +2 years of experience with data scripting languages (e.g SQL, Python, Perl, R etc.).
4. Experience with data modelling, data warehousing, and building ETL pipelines.
5. Experience with AWS services including S3, Redshift, EMR and RDS.
6. Bachelor’s degree in Computer Science, Technology, Engineering, Math or a similar discipline with analytical bias.

Responsibility:

1. Experience developing code in at least one high-level programming language such as C#, Java, PHP, Ruby, Python; building highly automated infrastructures; and administering operating systems.
2. Understanding of modern development and operations processes and methodologies
3. Ability to implement and manage continuous delivery systems and methodologies on any hyperscale cloud provider.
4. Ability to implement and automate security controls, governance processes, and compliance validation.
5. Ability to define and deploy monitoring, metrics, and logging systems on any hyperscale cloud provider.
6. Experience in design and implement an infrastructure on hyperscale cloud provider that supports DevOps development projects.
7. Experience building and deploying infrastructure as code templates and CI/CD pipelines that build and deploy applications on virtual server, serverless applications, and container-based applications.

Who we are looking for:

1. Bachelor Degree in Computer Science, Information Technology, Software Engineering or related engineering fields or with 5+ years of professional experience.
2. 2+ years of hands-on experience of programming in languages such as Python, Ruby, Go, Swift, Java, .Net, C++ or similar object-oriented language.
3. Experience with automating cloud native technologies, deploying applications, and provisioning infrastructure.
4. Hands-on experience with Infrastructure as Code, using CloudFormation, Terraform, or other tools.
5. Experience developing cloud native CI/CD workflows and tools, such as Jenkins, Bamboo, TeamCity, Code Deploy (AWS) and/or GitLab.
6. Hands-on experience with microservices and distributed application architecture, such as containers, Kubernetes, and/or serverless technology.
7. Experience with the full software development lifecycle and delivery using Agile practices.

We are looking for an Application Developer to manage the project plans and documentation; creating, developing and maintaining systems and applications; and reviewing codes, web designs, algorithms and data structures in order to maintain the competitiveness of Smart Selangor products (systems and applications).

Application Developer Responsibility

1. Manage the project plans and documentation, and execution of implementation to enable the project to be implemented towards a clear set of defined deliverables and milestones.
2. Assist in creating, developing and maintaining systems and applications (including mobile applications).
3. Review codes, web designs, algorithms and data structures of Smart Selangor products and able to provide feedback for necessary improvement or modifications.
4. Provide regular updates to team lead and management on the progress of solutions development.
5. Work closely with the project team (external & internal) throughout the development and delivery of solutions to ensure successful implementation, providing input and business requirements.
6. Work closely with project team members (including cross-functional team members – when needed) to ensure business-as-usual and achieve agreed Key Performance Indicators (KPI) and/or Service Level Agreement (SLA).
7. Keep abreast of market development to gain knowledge and understanding of relevant domains and industries to maintain the competitiveness of Smart Selangor products either through formal training or on-the-job training or desktop research or seminar.

Application Developer Requirement

1. Minimum Diploma in Software Engineering or Software Application Development or Computer Science or Information Technology or equivalent is required.
2. Diploma Holder: Minimum of 3 years of combined working experience in project implementation and operations.
3. Degree Holder and above: Minimum of 2 years of combined working experience in project implementation and operations.
4. Knowledgeable in the software development life cycle.
5. Knowledgeable in project methodology such as Agile.
6. Proficiency in cloud-native technologies, common databases such as MS SQL and MySQL, and any three of common programming languages such as Java, Java Script, C#, C++, PHP, Python, HTML5, CSS.
7. Proficiency to identifying areas for modification in existing programs for necessary modifications.
8. Proficiency to write and test codes; and developing responsive web designs.
9. Knowledgeable in reviewing algorithms and data structures.
10. Should be analytical, strong problem solvers, able to troubleshoot, and be good communicators.

We are looking for an Operations Helpdesk & ICT Support Executive to perform project operations helpdesk and support activities for Smart Selangor products (such as CCTV, SSOC, CEPat, SSP and etc.) and internal SSDU ICT support services to ensure business-as-usual within the cost allocated and KPI.

Job Responsibility

1. Perform project operations helpdesk and support activities for Smart Selangor products and internal SSDU ICT support services to ensure business-as-usual within the cost allocated. This includes:
   • i.  Manage helpdesk incident / request log tickets in timely manner;
   • ii. Respond to external and internal customer (SSDU staff for ICT support) incident / request via phone or email or on-site (when needed);
   • iii. Provide Level 1 assistance on the Smart Selangor products related incident and/or request;
   • iv. Provide Level 1 & 2 assistance for internal SSDU ICT related incident and/or request
   • v. Troubleshoot, diagnose and resolve Level 1 and/or Level 2 technical hardware and/or network and/or systems / applications related incident;
   • vi. Redirect unresolved incident(s) to the next Level Tier and follow-up progress;
   • vii. Keep record for each incident and/or request and resolution;
   • viii. Monitor uptime and availability of Smart Selangor products;
   • ix. Provide needed information on Smart Selangor products and internal SSDU ICT services;
   • x. Execute reports and analyzing common incidents; and provide recommendation for future improvement.
2. Work closely with the project team (external & internal) to ensure the effectiveness and efficiency of project operations helpdesk and support activities.
3. Work closely with the project team (external & internal) to recommend updates and improvise Smart Selangor products frequently asked questions (FAQs), user manual and procedures.
4. Provide regular updates to team lead and management on the incident logged progress; and provide recommendation(s) for necessary improvement.
5. Work closely with team members (including cross-functional team members – when needed) to ensure business-as-usual and achieve agreed Key Performance Indicators (KPI) and/or Service Level Agreement (SLA).

Job Requirement

1. Minimum Diploma in Computer Science or Information Technology or Software Engineering or equivalent is required.
2. Minimum of 1 year of combined working experience in project implementation and/or any operations helpdesk and/or ICT support and/or any front-liner services.
3. Knowledgeable in helpdesk operations processes and procedures.
4. Excellent communication skills especially over-the-phone conversation.
5. Customer oriented and patient.