Careers

Job Summary:

The Head of Technology & Product Solutioning is responsible for leading and managing the technology product solutioning team within a company. The role involves overseeing the development and delivery of technology solutions that meet the needs of customers, and managing the team responsible for creating and implementing those solutions.

Key Responsibilities:

1. Develop and implement technology product strategies: The Head of Technology & Product Solutioning is responsible for developing and implementing technology product strategies that align with the overall business goals and objectives.
2. Lead the technology product solutioning team: This role involves managing a team of technology product solutioning professionals, providing leadership, guidance, and support to ensure that team members are working effectively and efficiently.
3. Manage the technology product development lifecycle: The Head of Technology & Product Solutioning oversees the entire technology product development lifecycle, from idea conception to product launch.
4. Collaborate with other departments: This role involves working closely with other departments such as marketing, sales, and engineering to ensure that the technology products meet customer needs and are delivered on time and within budget.
5. Stay up-to-date with technology trends: The Head of Technology & Product Solutioningis responsible for staying up-to-date with technology trends, identifying new opportunities for product development and improving existing products.
6. Develop and manage budgets: This role involves developing and managing budgets for technology product solutioning activities, ensuring that resources are allocated effectively and efficiently.
7. Manage vendor relationships: The Head of Technology & Product Solutioning is responsible for managing vendor relationships and ensuring that vendors deliver products and services that meet the company’s standards and expectations.

Qualifications:

1. Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
2. 8+ years of experience in technology product solutioning, preferably in a leadership role.
3. Strong leadership and management skills, with a track record of building and managing high-performing teams.
4. Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
5. Proven experience in developing and implementing technology product strategies

Plan, manage and provide guidance to team member during the process of interpreting sets of data and transform them into useful information to improvise the overall status of an entity. This includes the collection of information from different reliable sources and interpret that information based on patterns and trends. Then display it as informative visual. In short, it involves the entire Extraction > Transform > Load (ETL) processes.

Job Responsibility

1. This includes the following responsibilities:
   • Collect and interpret data.
   • Analyze the result based on data obtained.
   • Reporting the result(s) to important stakeholders.
   • Identify patterns and trends.
   • Work closely with team members to provide the business needs.
   • Define new data collection processes – when needed.
   • Remove corrupted data / rubbish data (cleansing).
   • Prepare and produce a report based on analysis.
2. Manage the project plans and documentation, and execution of implementation to enable the project to be implemented and developed towards a clear set of defined deliverables and milestones for single or multi-projects.This includes providing regular updates to management on the progress of the respective project(s).
3. Manage and provide guidance to team members to prepare documentation for data requirements, data collection / processing / cleaning, and exploratory data analysis; which may include statistical models/algorithms and data visualization techniques.
4. Also support and develop scalable and automated tools for various tracking and reporting processes using SQL, BI tools, Excel/Google Sheet, Python, and other programs.
5. Work closely with the project team (external & internal) throughout the implementation (such as initiate project kick-off, detailing of user requirements, participate in ETL processes, analyse data from different sources using ranging of techniques from simple data aggregation to complex data mining, testing to derive actionable intelligence, training, commissioning, etc.) and delivery of solutions to ensure successful implementation, providing input and business requirements.

Job Requirement

1. Minimum Degree in Computer Science or Information Technology Statistics or Mathematics Engineering or Actuarial Science or equivalent is required.
2. Minimum of 5 years of combined working experience in Big Data Analytic project implementation and/or Big Data Analytic operations
3. Good Knowledge and experience in project methodology such as Agile.
4. Good knowledge and experience in collecting user requirements, data analysis, documenting technical specifications, understand core data characteristics.
5. Good knowledge and experience in database methodology, data analysis, and reporting technologies.
6. Good knowledge and experience in relational and dimensional data modelling.
7. Good Knowledge and experience of database management system (DBMS) including tables, joins and SQL query.
8. Good knowledge in cloud-native technologies, common databases such as MS SQL, MySQL, Mongo DB, and common programming languages such as Python, SQL, and VBA.
9. Good knowledge in all four (4) Cloud Providers endorsed by Malaysian Government: AWS, Google, Azure and TM.
10. Should be analytical, strong problem solvers, logical thinking, diplomacy, ability to multi-task, good teamwork and good in both writing and verbal communications.

The Senior Executive, Strategic Planning is responsible for providing support to the strategic planning team in the development and implementation of strategic initiatives. The Senior Executive will be involved in all aspects of the strategic planning process, including research, data analysis, project management, and reporting. The successful candidate will have a keen eye for detail, strong analytical skills, and be able to work collaboratively with cross-functional teams.

Job Responsibility

1. Conduct research and analysis to support the development of strategic initiatives
2. Participate in the development of strategic plans and initiatives, including project management and tracking
3. Monitor and report on the progress of strategic initiatives
4. Support the preparation of reports and presentations for senior management
5. Collaborate with cross-functional teams to gather and analyze data to inform strategic planning
6. Provide support for ad-hoc strategic projects as needed.

Job Requirement

1. Bachelor’s degree in Business Administration, Management, or related field
2. Strong analytical and problem-solving skills
3. Excellent verbal and written communication skills
4. Strong project management and organizational skills
5. Ability/experience in articulating ideas on Powerpoint slides
6. Proficient in Microsoft Office Suite
7. Experienced with strategic planning or consulting is preferred, but not required
8. Ability to work independently and as part of a team in a fast-paced environment
9. Attention to detail and ability to multitask effectively.

The successful candidate will have the opportunity to gain valuable experience and develop his/her skills in strategic planning. The role offers opportunities for growth and advancement within the organization.

Interpret sets of data and transform them into useful information to improvise the overall status of an entity. This includes the collection of information from different reliable sources and interpret that information based on patterns and trends. Then display it as informative visual. In short, it involves the entire Extraction > Transform > Load (ETL) processes.

Responsibility:

1. This includes the following responsibilities:
   • Collect and interpret data.
   • Analyze the result based on data obtained.
   • Reporting the result(s) to important stakeholders.
   • Identify patterns and trends.
   • Work closely with team members to provide the business needs.
   • Define new data collection processes – when needed.
   • Remove corrupted data / rubbish data (cleansing).
   • Prepare and produce a report based on analysis.
2. Actively participate in managing the project plans and documentation, and execution of implementation to enable the project to be implemented and developed towards a clear set of defined deliverables and milestones for single or multi-projects.This includes providing regular updates to team lead and management on the progress of the respective project(s).
3. Provide documentation for data requirements, data collection/processing/cleaning, and exploratory data analysis; which may include statistical models/algorithms and data visualization techniques. Also support and develop scalable and automated tools for various tracking and reporting processes using SQL, BI tools, Excel/Google Sheet, Python, and other programs.
4. Work closely with the project team (external & internal) throughout the implementation (such as initiate project kick-off, detailing of user requirements, participate in ETL processes, analyse data from different sources using ranging of techniques from simple data aggregation to complex data mining, testing to derive actionable intelligence, training, commissioning, etc.) and delivery of solutions to ensure successful implementation, providing input and business requirements.

Who we are looking for:

1. Minimum Diploma in Computer Science or Information Technology or Statistics or Mathematics Engineering or Actuarial Science or equivalent is required.
2. Diploma Holder: Minimum of 3 years of combined working experience in Big Data Analytic project implementation and/or Big Data Analytic operations.
3. Degree Holder and above: Minimum of 1 year of combined working experience in Big Data Analytic project implementation and/or Big Data Analytic operations.
4. Good knowledge in project methodology such as Agile.
5. Good knowledge and experience in collecting user requirements, data analysis, documenting technical specifications, understand core data characteristics
6. Good knowledge and experience in database methodology, data analysis, and reporting technologies
7. Good knowledge and experience in relational and dimensional data modelling.
8. Good knowledge and experience of database management system (DBMS) including tables, joins and SQL query
9. Good knowledge in cloud-native technologies, common databases such as MS SQL, MySQL, Mongo DB, and common programming languages such as Python, SQL, and VBA.
10. Good knowledge in all four (4) Cloud Providers endorsed by Malaysian Government : AWS, Google, Azure and TM.
11. Should be analytical, strong problem solvers, logical thinking, diplomacy, ability to multi-task, good team work and good in both writing and verbal communications.

We are looking for an Application Developer to manage the project plans and documentation; creating, developing and maintaining systems and applications; and reviewing codes, web designs, algorithms and data structures in order to maintain the competitiveness of Smart Selangor products (systems and applications).

Application Developer Responsibility

1. Manage the project plans and documentation, and execution of implementation to enable the project to be implemented towards a clear set of defined deliverables and milestones.
2. Assist in creating, developing and maintaining systems and applications (including mobile applications).
3. Review codes, web designs, algorithms and data structures of Smart Selangor products and able to provide feedback for necessary improvement or modifications.
4. Provide regular updates to team lead and management on the progress of solutions development.
5. Work closely with the project team (external & internal) throughout the development and delivery of solutions to ensure successful implementation, providing input and business requirements.
6. Work closely with project team members (including cross-functional team members – when needed) to ensure business-as-usual and achieve agreed Key Performance Indicators (KPI) and/or Service Level Agreement (SLA).
7. Keep abreast of market development to gain knowledge and understanding of relevant domains and industries to maintain the competitiveness of Smart Selangor products either through formal training or on-the-job training or desktop research or seminar.

Application Developer Requirement

1. Minimum Diploma in Software Engineering or Software Application Development or Computer Science or Information Technology or equivalent is required.
2. Diploma Holder: Minimum of 3 years of combined working experience in project implementation and operations.
3. Degree Holder and above: Minimum of 2 years of combined working experience in project implementation and operations.
4. Knowledgeable in the software development life cycle.
5. Knowledgeable in project methodology such as Agile.
6. Proficiency in cloud-native technologies, common databases such as MS SQL and MySQL, and any three of common programming languages such as Java, Java Script, C#, C++, PHP, Python, HTML5, CSS.
7. Proficiency to identifying areas for modification in existing programs for necessary modifications.
8. Proficiency to write and test codes; and developing responsive web designs.
9. Knowledgeable in reviewing algorithms and data structures.
10. Should be analytical, strong problem solvers, able to troubleshoot, and be good communicators.

We are looking for an Operations Helpdesk & ICT Support Executive to perform project operations helpdesk and support activities for Smart Selangor products (such as CCTV, SSOC, CEPat, SSP, SmartSelangor website and etc.) and internal SSDU ICT support services to ensure business-as-usual within the cost allocated and KPI.

Job Responsibility

1. Perform project operations helpdesk and support activities for Smart Selangor products and internal SSDU ICT support services to ensure business-as-usual within the cost allocated. This includes:
   • i.  Manage helpdesk incident / request log tickets in timely manner;
   • ii. Respond to external and internal customer (SSDU staff for ICT support) incident / request via phone or email or on-site (when needed);
   • iii. Provide Level 1 assistance on the Smart Selangor products related incident and/or request;
   • iv. Provide Level 1 & 2 assistance for internal SSDU ICT related incident and/or request
   • v. Troubleshoot, diagnose and resolve Level 1 and/or Level 2 technical hardware and/or network and/or systems / applications related incident;
   • vi. Redirect unresolved incident(s) to the next Level Tier and follow-up progress;
   • vii. Keep record for each incident and/or request and resolution;
   • viii. Monitor uptime and availability of Smart Selangor products;
   • ix. Provide needed information on Smart Selangor products and internal SSDU ICT services;
   • x. Execute reports and analyzing common incidents; and provide recommendation for future improvement.
2. Work closely with the project team (external & internal) to ensure the effectiveness and efficiency of project operations helpdesk and support activities.
3. Work closely with the project team (external & internal) to recommend updates and improvise Smart Selangor products frequently asked questions (FAQs), user manual and procedures.
4. Provide regular updates to team lead and management on the incident logged progress; and provide recommendation(s) for necessary improvement.
5. Work closely with team members (including cross-functional team members – when needed) to ensure business-as-usual and achieve agreed Key Performance Indicators (KPI) and/or Service Level Agreement (SLA).

Job Requirement

1. Minimum Diploma in Computer Science or Information Technology or Software Engineering or equivalent is required.
2. Minimum of 1 year of combined working experience in project implementation and/or any operations helpdesk and/or ICT support and/or any front-liner services.
3. Knowledgeable in helpdesk operations processes and procedures.
4. Excellent communication skills especially over-the-phone conversation.
5. Customer oriented and patient.